Q: What forms of payment do you accept?
A: We accept Visa, Master Card, American Express and Discover.  We can only ship to the US billing address on the card.  We also take PayPal from confirmed addresses only.  We also accept Money Orders. No paper checks but we can take electronic checks.

Q: What is PayPal?
A: PayPal is a secure, fraud resistant, instant online transaction system which allows users to send and receive money online. They currently have over 20 million customers and are the best online digi-cash service. More and more e-commerce websites offer a PayPal option for faster online shopping. All credit card transactions made through PayPal state PayPal as the source of purchase.

The advantages of using the PayPal system are:
- Instant, Secure Online Transactions.
-Pay by Credit Card OR with a Checking Account.
- Once setup, users only have to sign into their PayPal accounts using their login and password to pay (that means you don't have to resend your private credit card info over the net every time you want to make a transaction!)
- PayPal is the forefront and the most respected online payment system.
- PayPal is also the newly acquired payment system for eBay.com - the worlds biggest online market place.

And, as you can see within PayPal, Import Car Parts Plus has a sales rating of over 1000 confirmed customers. For more info on our PayPal rating, see the help section of www.PayPal.com
Click here to setup a new account with PayPal

Q:  What is the average shipping time?
A:  Most items ship from our warehouse or other warehouses around the country.  If the item is in stock it will ship out the same or next day by FedEx, UPS, or USPS.  If the item you ordered is out of stock your order will typically be ready to ship with-in 1-2 weeks.  We work with many warehouses around the USA and new shipments arrive every week.  We will get your order out to you ASAP.  

Q:  What is your policy on returns?
A:  A refund or exchange can be made within the first 30 days from the time of shipment.  ALL returns are subject to a 15% restocking fee.  Damaged returns at the fault of the customer are not accepted.  We can not take a return if the part has been used or install, or is without the original box, packing or manual.  Custom order or special order items are also not returnable.  Engine parts such as pistons, rods, cranks shafts, valve, or any other internal engine part are not returnable do the the fragile nature of the parts.  They could be dropped, damaged, or abused and the damage would not be visible to the eye and the item may damage an engine that it is put in next. 

Q:  When will my Credit Card be charged?
A:    All orders will be charged and processed when you order.  A lot of items are shipped from other warehouses so they must be charged when they are ordered weather they are in stock or not.  We will make every effort to give you an accurate shipping or manufacture ETA.  But there are many factors in getting parts made or shipped so this may not be 100% accurate all the time.

Q:  What is your policy on un shipped orders that are canceled?
A:    For all orders that are canceled before being shipped, credit card and PayPal processing fees, not more then 3% will not be refunded.  If you change you mind after you order we are still subject to paying those fees, and they will come out of your refund.

Q:  Is there any warranty with the items that we purchase from Import Car Parts Plus?
A:  All items are either bought directly from the manufacturer or bought through and Authorized Distributor for the product.  So all items come with the manufacturers warranty.

Q:  What is your privacy policy?
A:  All information collected on this site will be used for ordering and company use only.  We will sometimes email or postal mail specials to our customers.  We will not sell your info to anyone else.  

If you have any other questions not answered on this page just send me and e-mail at justin@importcarpartsplus.com